Moyasar Support

At Moyasar Financial, customer satisfaction is our top priority. We are committed to providing the highest level of service, in full compliance with the Saudi Central Bank regulations. If you ever experience an issue, we've provided multiple channels to submit your complaint. Every complaint is tracked, reviewed, and resolved with transparency and professionalism.

Phone Support

Dial

800 111 1848

Call us from Saturday to Thursday 9 a.m.- 6 p.m

Please prepare the following information before calling:

Registered email (Moyasar dashboard email or your official business email).
Commercial Registration No. / Freelance Certificate / Government or Charity License.
Clear details of the complaint and any supporting documents (if available).

Once submitted, our support agent will register your complaint and share a ticket reference number via email or SMS to track the progress.

Email Support

Send your complaint to

[email protected]

For financial dispute cases, please contact at

[email protected]

Make sure to include the following information in your email:

Registered or official business email.
Commercial Registration Number / Freelance Certificate / License.
Business/Organization name or website URL.
Complaint details with any supporting files (e.g., screenshots, documents).

After submission, you will automatically receive a ticket reference no. in your email.

If your complaint is not resolved within the official timeframe, you can escalate it by submitting a follow-up ticket to SAMA (Saudi Central Bank). This ensures that your case is handled according to the official regulations and your rights remain protected.

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Moyasar Support

Ready to transform Your Payment Experience?

Moyasar Financial Services